Service Agreement – Arsh Consulting

1. Scope of Services

Arsh Consulting provides outsourced staff (telemarketers, cold callers, lead generators) recruited and managed through its network. The Client engages Arsh Consulting to provide such services under the terms of this Agreement.

2. Confidentiality & Data Protection

  1. All outsourced staff engaged through Arsh Consulting are required to sign a legally binding Non-Disclosure Agreement (NDA) before commencing work. This prohibits them from copying, retaining, or disclosing any Client data.
  2. Staff are trained in UK Data Protection and GDPR principles, including the handling of personal and business information strictly for the agreed purpose.
  3. Arsh Consulting applies reasonable checks and monitoring to ensure staff comply with these obligations, including the use of secure communication platforms and restricted access to data.
  4. At no point is Client data permitted to be used outside the scope of the agreed services, stored on personal devices, or transferred to unauthorised third parties.
  5. While Arsh Consulting ensures that all staff are contractually bound and trained to handle data securely, the Client remains the data controller and retains full ownership of all information shared.
  6. Any breach of confidentiality or misuse of Client data by staff will result in immediate termination of the staff member’s contract and notification to the Client.

3. Client Responsibilities

  1. The Client must provide clear instructions, scripts, and materials required for the staff to perform their duties.
  2. The Client must ensure any data supplied to Arsh Consulting complies with GDPR and other applicable laws.

4. Payment Terms

  1. Fees are agreed in writing prior to commencement of services (hourly, monthly, or campaign basis).
  2. Payments are due in advance [or specify: within 7/14 days of invoice].
  3. Late payments may result in suspension of services.

5. Liability

  1. Arsh Consulting ensures reasonable care in the recruitment and management of staff.
  2. Arsh Consulting is not liable for any indirect losses, business outcomes, or client decisions based on the work performed.
  3. The Client remains responsible for the overall use of telemarketing services and compliance with marketing regulations.

6. Termination

  1. Either party may terminate this Agreement with 14 days’ written notice.
  2. Immediate termination may occur if either party breaches confidentiality, data protection, or payment obligations.

7. Governing Law

This Agreement is governed by and construed in accordance with the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.